This site can't be reachedcoolicoolThis site can't be reachedcoolicool.com took too long to respond. Com took too long to respond.Brought a phone, took ages to come to me, apparently was out of stock after complaints to the, they eventually sent it though. Now no apps are not working as I found out that google play is not certified which means they are selling devices they shouldn't be. Sent an email and got a really rude email saying its out of warranty and why am I advising them now? Then told to buy a new device and they will give me 5 - WTF! Seriously...! Dont bother buying from here, cowboys. Greedy ba$tard$Bad products (2nd) BAD warranty repair! Avoid Coolicool. Bought Vernee Mars - screen stopped responding soon after purchase. Coolicool repaired it under warranty and when the phone was finally returned the replacement screen had use scratches that weren't there before (screen from another junk phone - they said that they had to wait for spare parts!) This faulty screen started showing virtual lines and causing overheating problems. Avoid Vernee... AVOID COOLICOOLI saw the goods reviews about coolicool and its youtube video and decided to try it out. I bought a phone in the $200 category, and since then, coolicool has not sent me the products and they dont reply my message. I do not recommend this site, despite some of the good reviews. This may be how they make their money. Gain some trust, and scam when they can.I bought two phones and I did not have a problem. I ordered two new orders. Leeco Le Max 2 model. In total, he's making 4 calls. The phone is really nice. Fast and fluid. The pictures are superb. The video footage is also very good. I would recommend anyone who gets it. Thanks Coolicool:) Türkiye den almak isteyenler bana ulaşsın. *******156 ;)Purchased a phone from them and had many problems with the phone and their service. Ended up spending a lot more then I wanted to. Paid Tax and 3 times the postage, which I didn't get back from them. After about 6 moths of initial purchase, I got the same phone back but repaired. I paid for a new phone, not a refurbished one. DO NOT BUY FROM THEMBought a new umidigi from coolicool. Screen died within months and got lies and more lies from them, firstly saying manufacturer had no replacement screens. Then coolicool said read our terms, screens and motherboards etc are not covered under 12 month warranty. So even thought coolicool sells you a phone with 12 months warrant? Its all lies... They do not honor it... Do yourself a favor and read their terms very carefully, but to be honest... Its best that you buy from someone else, as coolicool are a rip off. Be warned. DO NOT buy from coolicool... Dave from AustraliaDon't buy anything from coolicool.com, when your goods go missing in the post they don't care because they have your £££. They refuse to contact the couriers DHL and expect you to do it. And they ask you to provide an unboxing video to prove you didn't receive what you paid for. Nobody in the world ever records them self opening a package how ridiculous! Do not spend your hard earned £££ with coolicool.com go to GeekBuying.com instead.I ordered phone zoji z9. They sent me only empty box of phone. Oh sorry, not empty, the charger was there. Now I have only very expensive charger, for 200 euro. When I am writting to support, nobody answered me.I made my order 14 February and they wrote on their site that they have it in stock and that they will ship it in 48 hours. Now is 21 February and they haven't yet ship it. I made the order from EU warehouse for fast shipping. I have contacted Coolicool (numerous times) because they are supposed to refund my money as the item was never sent but they refuse to reply.Recently i had a purchase in coolicool, a JIAKE I9500 MTK6572 cell phone. Of course they are fastest in delivering but I had problem with that site. Some problem in loud speaker and can't fix it up in local repairing shop. Now I am confused on how to fix it out. My rating is on two for this site since because of the bad experienceI foolishly placed an order for a phone with this company without looking at this companies reviews. The phone took a month to arrive, and when it did it arrived damaged, upon contacting this company, I was told to return it by registered post, at my expense and that I was responsible for the cost of replacing the screen, motherboard, or battery, and they would decide what extra I would have to pay. Also if you do place an order with them done bother trying to cancel as per their terms and conditions, as they will just ignore your cancellation.Very bad customer service, do not recommending to shop at coolicool. They sent me broken phone and now it is 4 months dealing with coolicool and the phone is still not repaired nor changed. If you buy something at coolicool you will definitively not recieve your money back. Do not buy at this company, very bad reputation.My order has not been delivered for over 50 days. When I opened dispute case to Paypal they forced me to close it in order to send the products. Still waiting! No knowledge of basic English through email exchanges. Avoid this company.!I accidentally ordered a phone and cancelled immediately. It has been over a month and no refund and they don't care my account is in overdraft status as I am waiting on the refund... NEVER EVER ORDER FROM THIS COMPANY WORST COMPANY EVER SHOULD BE OUT OF BUSINESSBought a vernee mars at Christmas phone stopped working in January cost me £15 to send it to China now they was me to pay 65usd to fix it even though it has 2 yr guarantee. Worst customers service ever just want more money for faulty goods. This is a scam company selling cheap rubbish which they do not repair.Don't touch this companyI bought an item and paid to have shipped by DHL, expedited shipment. Whem item got shipped I see they used Singapore Post (Standard Shipping). I paid $18.50 for expedited because (1) I needed my item fast. (2) Singapore Post uses Venezuela as hub before crossing to my country. Venezuela is in crisis and they are not shipping out any items that touch their soil. I have item there since March. Tracking status states shipped to VE (Venezuela) This means my item is lost. Not my fault I paid for DHL. When I emailed, about 6 times, them they just answered me" Sorry but item has been shipped" I will dispute this issue on Paypal.Greetings from Brazil. I've just received a Yotaphone 2 purchased from Coolicool. Very well packaged and fairly quickly delivered. Apart from a little bit of misadvertisement regarding the version of Android preinstalled, fixing that was painless and the device came sealed and all functional. Definitely considering buying from them again. Thumbs up!This is the worst companies I'm seeing in my life, I did buy a phone from coolest cool and returned with shipping payment from my packet and I'm still fitting by emails to get my money back cause they wanna return only 80% about 5 months now and I'll copy now all emails to see the true about coolicool.and I know they send people to reviews five star...Worst ever company which sells garbage stuff. You will probably get the phone you buy and maybe even on time but pray to heaven that nothing happens to it because if it will then brace for high blood pressure, anger, frustration etc etc. as i found out when the phone i bought went dead after a couple of months. They have only one email address and they ask you to send them email but its just crap. You will get a reply from them after weeks and it will be completely irrelevant to what you will be asking them to do. They are a fraud please dont buy from them. Hand on heart, its a genuine review as i suffered sooo much from their hands. Order number: *******1103283Very bad company! People do not respond to complaints at all! Be careful, you have lost your money and the complaints will NOT be responded to. Already three times sent an email with a complaint! NO single response! Hele slechte firma! Men reageert totaal niet op klachten! Pas op, je bent je geld kwijt en op klachten wordt NIET gereageerd. Al drie keer een email met een klacht gestuurd! GEEN enkele reactie!I bought them a Umi plus, which stopped working after a month. I asked to fix it. Was a nightmare! After 30 mails and 3 months latter, they decided to give a new one. But despite my warnings, for not to send to Portugal, but to send through there warehouse in Spain. They ignored him. An in Result: Stuck in customs services since then. And after 7 months, NO phone an No money! I informed the support services of this site that I wanted my money back, since I stayed without a phone. Solution of these gentlemen? They offer a coupon of 30! For me to buy another mobile phone, here on this site! It must be a joke! I spend 200 on a mobile phone that just work one month, and in return they give 30 coupon.Purchased Meiigoo Note 8, ok for 3: weeks then noticed cracks in screen, which eventually went over the whole screen (Phone not dropped, etc). Contacted them and was told it would cost 50 to repair, told them wanted it fixed under warranty but told they needed to look to see if 'man made damage', as needed the phone fixed sent the phone to them. They won't even answer their door.! Courier has attempted to deliver 4times and left card with how they can collect, when I tell Coolicool this and send them email from courier all I get back is... phone not delivered yet. Also purchased phone from Efox, turns out to be same company. Major charging problems after 6mths contacted them said I wanted it sorted under the 12 MTH warranty, their reply was look at our terms and conditions. No 12 MTH warranty at all. So my experience of Coolicool and Efox is STAY AWAY FROM THEM!I've ordered Zuk Z2 and it came fast, good quality product. I have read in the comments bad reviews, but i think they have great support to help you, they reply within a day always. HOWEVER, DON'T Send it back to REPAIR, it will take MONTHS (more than 4), that's the lack of the service, if you order something, you'll have to know that is at your risk if you have a problem with the phone. If you have luck and the phone is fine, then nice, but if not, repair it in your country.Promise 1 year, but provide only 3 months warranty. I do not suggest to buy in this shop anything. They are cheaters