Horrible customer service! Do not buy anything from this Merchant. Sent the wrong part and its taking four days to try and get my correct part. I'd demand a refund but at this rate it would take a month!I ordered some Phillips DLP TV lamps from Discount TV Lamps (Discount Merchant). The transaction was cleared as of December 14,2011 and the item arrived on January 7th, 2012… 3.5 weeks?! I called several times but unfortunately wasn't able to get in touch with anyone and therefore had to leave a number of messages. When I finally got a hold of someone, they gave me excuses to why the processing time was delayed and why the package hasn't been shipped. On another note: I provided an alternate credit card, requesting that it be charged to the new credit card provided and they still charged it on the original credit card. Before I order from here, I would think twice about purchasing from this company.On top of the great price, Discount-Merchant also provided awesome customer service.I had a great experience with them and would use them again!This website is a big rip off. Tey to have OEM products but they are after Market. If you return a product they will charge you a re-stocking free of 25%, so buyer beware!