We thought we would try Hello Fresh for the convenience of having our food delivered. Our first meal was their version of moussaka - a vegi version, no meat. That was ok but it was not as good as traditional moussaka. Next morning we were both in pain with stomach cramps and needing the toilet every couple of hours. Four days on and we are still not better. I'll never trust a meal delivery company again. I wonder what hygiene is like in their packing area.My very first box had one completely wrong meal and the other meal was missing the meat! I tried contacting customer experience and it was very frustrating experience. They wouldn't refund my money and would only give me a credit for 5 weeks when my intro period was over. The agent was sarcastic and not at all helpful. I have canceled Hello Fresh and hope to find a better meal service that actually sends the meals and ingredients ordered. A total rip off!My first box still has not arrived. It's days late, no courier update. But a credit towards my next box was offered. Think not! Had to fight for a refund that will take 5 to 10 business days. Amazing they take our $$ immediately, but to return takes week. Save yourself hassle. Go to the grocery store! What a disappointment & aggravating first & last experience! You can see my empty plate picture! No box, no food, no $$My very first box doesn't show up after waiting 2 weeks and receiving numerous emails that it is coming. Website says delivered so I contact support. It was never sent and the support person does not know why. This is not how you do business with a new customer. Even after canceling it still says here is what was in your last box. What a joke, I'll try somewhere else.Ordered first 3 meals and found a large dirty piece of plastic sealed inside the broccoli bag. Gave us an $8 refund. Poor customer service.I have had 17 boxes delivered to a family member attending law school, very few problems, on time. Suddenly week 18 and 19 the payment not going through. I called three times, verified with bank funds available, at Hello Fresh's insistence. Hello Fresh flips me off saying it's on my end. Asked for a supervisor to correct situation, supervisor refuses to speak with me. Customer Service reps have no information to give out and no one able to resolve issue. Very dissatisfied with company at this point.Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).I received my first order very poor products and seriously under sized portion. I want cancel my account and I'm being stopped at ever attempt. It's a trap you can come in but never leave!Food is good. Price is great when you start up. Just paid $64 for 2 meals. Nothing special, pictures attached. I could have gotten at local grocer way cheaper. Tried to cancel. Followed instructions. The link to cancel never comes up. They ask you use an actual computer. I did. Still no button to cancel.Shipping on time. Produce fresh. Recipes are great. Very flavorful. So far we love them. Easy to follow directions but only complaint the order you cook items in are sometimes odd to me.I have been getting Helli Fresh deliveries for about a year now, the last few months even before the corona virus pandemic, they were not hitting the mark, missing ingredients, missing meals now I have been waiting almost a week for a deli ever that was supposed to be here on Wednesday. I then track my delivery to see where it is and FEd EX says the shipped it back to the shipper. NO Communication whatsoever! I will NEVER use this service again!I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients. On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.Today I was excited to cook the beef and cheese tostada that I ordered from hello fresh. After checking all the ingredients I can't find the cilantro and southwest spice. I was so disappointed. I made a salsa without cilantro and taste awful. I've been their customer for a year now and this is not the first that they forgot to ship all the ingredients for a particular menu. Its really frustrating.It comes all boxed up w/ recipes and usually the correct amount of ingredients. It's advertised as fast and easy but it's not always; problems w/ missing ingredients. Furthermore even if they perfected this I still have such a disdain for the product I'd never recommend it in any way. It requires the "chef" to dirty a bunch of cups, pots, cutting bored. Which is a burden latter naturally. If you would like to dirty a bunch of kitchen utensils on recipes that are fluffed up go for it. It has led me to nearly having a full blown aneurysm w/ the tedium of it all.First shipment has rotten produce, second box just never showed up. They refunded the money for the second box but really didn't care that the meals I was expecting to use all week just never showed up. Box was said to be "returned for inspection" to fedex. That's just a little weird, in my opinion. So, out of the two weeks I ordered, one box had rotten potatoes, and the second box just never showed up. Don't bother with this company.Poor onbaording process, made to add payment method and charged before choosing boxes. Then not charged correct amount joining as a new customer. Customer service not interested in rectifying the issue. Unsubscribed immediately.Got my order today. 3 bags with a few potatoes, herbs, pasta and 4 oz chicken. I could have bought this in the grocery store. Wait I have. I don't want to pay someone to go shopping, deliver it and then take 45 minutes to prepare and cook. Didn't waste my time putting it in the fridge. It was put in the garbage immediately. Never ordering again. High sodium, have to cook myself, have no idea how this got 9.8. I have to order food now. Thanks alotNever had such an awful experience after cancelling my account they continued to send me packages so I went as far as cancelling / putting a hold on my card! All of the sudden they show up at my door after being out of town for vacation to rotted food that they charged me for! I called again to tell them to stop and they said I had never cancelled it... It's a nightmare dealing with them! I am a single mom who works 60 hours a week this was suppose to make my life easier I assure you that isn't the case.Part of Hello Fresh service is to provide recipe cards with ingredients. The recipe cards are essential in cooking the meals. However, Hello Fresh have continuously failed to provide all recipe cards with ingredients. When they were contacted to send the missing recipe cards separately they refused to do so. Extremely poor customer services. Had to cancel subscription and will join another company who provide a proper service and customer service.I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend.It is fresh and timely. It's a little pricey but I like the instructions and cooking tips that come with each meal. My sister sent me a free week. I ordered one more week by "accident". It wasn't exactly what I would have chosen but was still pleasantly surprised.I live in an hot climate and they deliver this stuff by UPS. Yes, it's packed in ice and packed pretty decently but they don't take into account delivery routes. My UPS guy brings mine at the end of the day meaning the ice had melted. I tried several times and had this happen. Giving 3 stars because the batches that showed up still frozen were really good. They need to find better ways to keep cold for the hotter climates.Previously had good experience with HelloFresh in past. Purchased a $60 gift card for parents as a Christmas present. Ordered 3 individual meals and had to pay an extra $9.99 for shipping which was fine. Helped parents with order to their picking which was vegetarian options. Was charged an extra $35. Called customer service and apparently vegetarian is an upgraded "gourmet" option. Spent total of $105 for three dinners for two, won't ever do business with them againFirst week was two days late but food was good. Second week I was depending on a meal and realized no meat was included! Not to mention vegetables where withered. Making a grilled cheese sandwich tonight. Thanks Hello FreshMy husband and I enjoyed Hello Fresh our first few meals. After this, my husband asked me to cancel our food delivery. I found it totally difficult to figure out how to do this. Another batch of food arrived, although I thought I had said to stop delivery, my bank account was charged, etc. I have requested at least 4-5 times for Hello Food to stop this charge on my bank account and delivery. Is this some SCAM? Anyone else have similar experiences? I will NEVER suggest Hello Fresh to anyone.