When I first started using them I gave them a 5 star review. That was until May of 2020 when I was a 10 months into my 3 year contract on a "Business" plan (see image). Like dozens or hundreds of others have reported (when I decided to complain I found over a hundred complaints so far to BBB, Ad Council of Canada, and other review and information sites), they threatened me over a secret metric called "Entry Points". On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account. I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet. To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parameter, since the related metrics are either unlimited or unmetered) is unacceptable. Having a salesperson be the point of contact for a technical issue is a conflict of interest at best. Once the suspension occurs, ONLY the salesperson can remove the suspension. The escalation team works at glacial speed (relative to technology) and only communicates via email.I've been using Hostpapa since 2008 so loyal customer, despite several bumps in the road. This last interaction is the nail in the coffin: received an email less than a week ago citing a request for me to delete three unrelated files, which have literally been on my website for years. Obviously business comes first--especially during a pandemic--so I haven't had a chance to do as requested. They followed up with another email four days later--on a Saturday--requesting an update; on Monday at 12:15 a.m. they sent another email saying--"this is your last warning". Really disappointed with the demands/threats--over a weekend--during Covid--as if this is the only critical thing happening in anyone's life. Tone deaf.Hostpapa Offered me a Reseller Account with Data Center based in Los Angeles California, but they opened my account with a Data Center based on TORONTO CA, the customer service it's very poor, they will not help you at all, just the minimal, the offered me a CDN WAF and WHCMS, It has been a week and they just give me the WHCMS login after days and days of asking for it. The CDN and WAF they still "working on it" not sure what that means... In Overall a Poor Experience and the support agents don't follow up, you will get a response from a bunch of different people giving you more or less the same response. I just asked them about the 30 days money back hopefully they will honor this.Great first year pricing and you expect to pay more after the first year, but when you get your renewal email it tells you the new price, but not all the extra fees. If you trust the email and don't actually look at the invoice you will get a chock that over $100 extra will be taken out of your account, over the higher price. Not the cheap option they advertise.Warning hostpapa FRAUD, We discovery hostpapa after payment 5 plans hosting paid ready, Hostpapa remove tools cachewall for buyer get hosting not desactivate the cachewall Also is a fraud because not ask to buyer. We cancel plan for 5 plans 3 years advance, and hostpapa not refund me money for total months not used, also during my investigation we discovery hostpapa France is not real office to defense juste a box postal. Is a fraud we send all informations to FISC french and we decide to send hostpapa to justice dont get plan hostpapa after paid hostpapa change conditions without you know! If you not Open eyes you do not nothing. Hostpapa make a scam business fraud and cheat him customers.Bought three years of hosting up front. Never got access to it. No service from telephone, none from chat. I have been robbed three hundred dollars. That's pure scam.