This is one of my brands. I have 2 base speakers from JBL and also have Bluetooth JBL devices such as earphones, headsets. I like the bass quality that JBL provides also the hardware quality is great as compared to other products.Can say nothing about their site or the support as I never used it. But the Charge 2 + I recently got is just otstanding! Taking into account this is just a portable speaker - the sound is clear and deep, battery life is pretty decent as for performance you get. I recommend!