Extremely slow shipping (not USPS, but leaving FYE warehouse) followed by receiving damaged records due to negligent packing. Customer service was slow, inefficient, and dismissive. Overall, pathetic. This company deserves to go out of business. See pics: albums broke through bottom, and middle of gatefold sleeve.Worst online purchase I've ever done. Their customer service (if you care to call it that) is impossible to work with. They don't care about your purchase as long as they got your money. They keep giving me the run around and will refuse to help. Avoid any purchase from them if you can. I am still waiting for help to get my product delivered to me. What was supposed to be a birthday gift, might end up being a Christmas gift by the time they sort this out. That's if they care to get around to it.We are so spoiled by Amazon that when you buy things from other online stores, you expect the details to be honest, then you learn that stores like this have very little consideration for their customers and are not honest about the detail of your order or how long you will have to wait for it to arrive. I ordered a really awesome Christmas present for somebody. The site said 2-3 days, but now it is Christmas eve, over a week later and they have not even started shipping it. So many online stores are scammers and I wish I looked at the reviews before shopping here. Oh well, too late now.They used to be a great place to buy video and music. Their stores have been transformed into a place for selling nerd junk rather than a real video store. Video selection is now small and disappointing. Read my review on Google about their return policy problems. Stay away from buying the Backstage Pass. It is no longer worth the price with their minimal selection of titles. If you must get it, cancel it after the trial period.Tried the pass. In store guy was nice, explained what it does. He also explained how hard it would be to cancel and that the people on the phone would be pushy. He was correct. I tried to cancel. Customer service would not let me get a complete sentence in. When i got upset and said "just cancel it, I dont want it", within seconds he said its canceled, rattled off a confirmation number, his name, neither of which would he repeat, and hung up. Great customer service you have there.Worse service ever. Show availability on line, but the items aren't, and no notification so you can cancel. Order enough for free shippimg, but charged more for that than was actually sent. What a scam.Do not purchase items from this company. They will cancel items unexpectedly meanwhile you paid $16.99 for shipping and handling and they will not refund any part of that. So please be careful. Do not not open anything until you receive your full order in case you would like to return anything, etc. Don't waste your money!The customer service sucks. Staff is rude as hell, at least at the store in Duluth, MN. They're just standing around the registers and acting like it's such a bother to rind a customer up. And. 05 a bag? I get it, the environment, but I bet those bags don't cost them a nickel. That's not even my complaint though. I don't expect my butte kissed for buying some graphic tees, but say hello and thank you. I get it, working retail sucks around the holidays…(try being a nurse during Covid, seriously, I'm not feeling your pain). The store was empty anyways. The thing is, I can get all that stuff on Amazon, minus the rudeness. You're not cool just because you've read more comics than me, and clerks was a movie from 25 years ago. Probably won't shop there again.BEWARE SELLER! FILE A CHARGEBACK WITH YOUR BANK. FYE hasnt shipped my order. It has been over a week. Emailed them immediately after ordering after i saw their negative reviews and they refused to cancel. CAUTION: ORDER TOTAL IN FINAL PAGE IS NOT THE FINAL TOTAL. THEY ARE THE ONLY SITE THAT ADDS TAX *AFTER* ORDER IS COMPLETED. HORRIBLE COMPANY SO BEWARE.Lakeside Mall, Sterling Heights, MI, for 2 hours. Their in-person store has many neat and unique items. A nice young gentleman helped me several times while shopping. Upon checkout, a much older, fat woman suddenly appears, she hadn't helped me. Breanna, hands him a stack of SW figures, demands he put them out, leaving her alone to ring me up. Probably stealing his commission. Said she needs my name, phone, email, etc. to look up my Rewards account. I said I didn't have one, I haven't been to FYE in 20 years. Takes my DL, makes a COPY of it. Why? Even she didn't seem to know. Tells me to sign up for the FREE Backstage Pass Rewards. I asked, is it free, oh yes, totally free. Save $23 today. Then tries to have me pick out a group of magazines, also "Free," they're never free. Says I can "simply" call to cancel. "Let me see the paperwork for this." She holds it up in the air. I said, "No, I want to read it and what the small print is." She says, "I'll put a copy in your bag." I didn't ask for a copy in my bag. I now did not trust this FREE rewards card b/c the magazine subs were totally off. Upon signing for the FREE Rewards on a small computer screen, immediately I see it says I'll be charged $11.99/month, so I ask lying Breanna for an answer. She talks nonsense, I said not interested, it's not FREE. She again says I can "simply" call and cancel. No, the #2 Credit Card Chargebacks are for lying, unscrupulous companies, like FYE, who enroll you in recurring subscriptions then play Dumb when you try to cancel, or never really signed up to begin with. #1 Chargebacks is Diet Pills, BTW. So now I just all-out refuse all this FREE stuff that isn't really free b/c to work at FYE, you need to be a liar. Then I get super ATTITUDE, she said she'll charge me "Full Price," like it's some threat. And I won't get that $20 off today. Never said thank you, nothing, just as rude as can be. And again, I bought almost $300 worth of products. But I can't "simply" call to cancel any of their FREE, but not free, subscriptions. I am DEAF, and can't use the phone. ADA Discrimination. Just for a pre-emptive strike, I immediately cancelled my Master Card. After reading so many reviews, I do not understand why FYE is still in business or why there's no Class Action Lawsuits against such a horrible company.I recently bought a hoodie from F. Y. E. And was super excited for it! Although when I was buying it it said 50% off and they made me pay full price, no biggie I guess I still wanted the product. The hoodie is automatically falling apart though! The embroidery on the side immediately came apart on the first wear, without washing or anything! Not only that but it has a hole already.DO NOT... DO NOT ORDER ANYTHING ON LINE FROM FYE. COM. THEY WILL RIP YOU OFF. THEY MAKE IT IMPOSSIBLE TO TALK TO A REAL PERSON IN CUSTOMER. I LOST 109 DOLLARSThis comment is a bit off because on one hand I love the brick and mortar store and the employees are great. However ordering on line is a joke. I placed an order on November 10 and paid extra to get it in 3 days. I still have not seen the order and the USPS has no tracking that it even made it to their Business mailing unit in that area of origin. The customer service rep. Keeps giving me the run around and refused to provide me with the tracking number for the carrier that was supposed to deliver the items to the USPS. Since it was for my wifes birthday I got tired of the excuses and ordered from Best Buy and guess what the Movie was delayed and they contacted me to let me know this. But it was only delayed by 2 days in which I have tracking it is in my city and will be delivered Tomorrow by 9 pm. The FYE customer service wouldn't even entertain the thought of sending me another copy and when the original showed up I would send it back to them. Terrible service and I DO NOT recommend ordering anything online with this company. Stop by and talk to the employees they will help you if they can though.Order a shirt. Got order confirmation but after almost 2 weeks no shipping notice and when I checked order status, canceled. Wrote FYE and response was the item wasn't in stocks anymore and I would be credited. No sorry, no explanation. If my order was canceled automatically why wasn't I at least refunded automatically.I personally have had nothing but good things to say about FYE over the years in regards to their brick and mortar stores, which are unfortunately disappearing. At first, I really believed that the online store was an option. It seems like their warehouse you must be in a state of disarray because they never seem to know exactly what they have in stock, but I was never overcharged for an item and always received items that I ordered. Recently, I opened an item that I had unfortunately purchased quite sometime ago. I own the responsibility of course for not opening the item sooner. However, I still must admit to being very disappointed when I found only one disc present in this two disc set. I contacted "customer service" to bring this to their attention, since they do "guarantee" quality of their used products. Had this been a new product, I would not blame FYE. That would be on the manufacturer. BUT THIS WAS A USED ITEM. This means that at some point in their warehouse or in their prep for shipping, someone packaged this item as complete without it being so. I spoke to Nick at customer service via email who apologized and basically said, "Sorry. No returns past 30 days." I replied back to clarify that I was not looking for my money back. I was well aware that I was contacting them way beyond the return eligible date range. However, it was my understanding that a company that guarantees its products would want to know when one of its products falls short due to negligence on the part of its employees. I wanted some sort of acknowledgment, and quite honestly it would've been nice for them to at least offer some sort of gesture, even if it was just a coupon for an upcoming order or something of that nature. Nothing. My follow-up message got no response. I then contacted customer service using the option of "general feedback" instead of "order issues." No reply. At this point I went through all the options for contacting customer service and basically sent the same email to all areas of customer service. Of all the ones I sent, I only received one reply... from Nick, who repeated that they had apologized. Just the other day, I sent another message in to "general feedback" again, stating my overall disappointment in this whole experience and how FYE has, in turn, lose a once-loyal customer. I got a reply…. From Nick! So the Takeaway: if there is any issue with your experience and it falls outside of the immediate return policy date range, you can forget about any sort of customer service. Apparently there is only one person in the "Customer service department" for FYE. He may apologize. That's the best you're going to get. Be warned.Pre ordered 2 funko pops around 12/28/19. One was FYE exclusive the other wasn't. One was due to be released at the end of February and the other mid March. Cool. No biggie. Those days come and go and nothing. No news. So I start contacting them by email in the beginning of March to find out what's going on with the Funko Pop that should be out already. They reply that the release date was pushed. So two weeks later again I have to email to find out what's going on and on and on it went. So finally I get one of my orders at the end of April. But still the other no where in site. I go on the website and they don't even have it on the site anymore. So then I start emailing more frequent, like once a week and they keep replying that Funko pop has delayed the release. So I have to look online on other websites and see that Amazon and Walmart have that same Pop on their site. So finally have to tell FYE that the Funko delay is BS cause everyone else has it for sale. So FINALLY, mid March I get my second Funko Pop and everything is fine with the world again. 5 months of bothering them for my order that had been paid for, paid off. Never, EVER, again!I have never purchased from or even been on their website, but the stores always have a great selection of music. I love that they have a Metal section. They usually have what I am looking for, and I often find other stuff that I forgot I wanted. The only issue I have is that they are a bit overpriced.After calling the store and no one wanting to answer the phone, the spending 30 minuets trying to find the damn store, I look around and find 1 out of the 3 items I was looing for. I bring the to the counter and the only employee there a tall skinny black gentleman was literally the most rude customer service person I have ever met in my life. He asks if I'm all set and I say yes and I have some questions. I try and ask if the other items I am looking for can be sent to the store and before i even finish "no", im like ok, well is it possible to see is another store..."no" im like no? Just no? You dont have anything else to say? And he doesnt even look up and continued scanning. So I yell HELLO? So he finally looks at me and says what is your question. Im like can you at least tell me if you even carried the other items in store or if its just online? He says " what we have is what we have" - Yes, I understand that's not what I asked. Can you at least tell me if its worth my time finding another store so I dont have to pay $45 in shipping? And his response was just " what we have is what we have left" Literally the most disrespectful mother f*cker. So pissed off I yell can you at least answer my $#*!ing question? So he says he wont even sell me my items and to get out. I was a store manager for 5 years and trained customer service employees and this was literally the worst experience I have ever had. This guy needs to be fired!Honestly I don't get the customer service complaints. I was able to cancel my backstage pass with someone whom shared the same language as me at 11 at night! They offered a discount and though I didn't have the funds at the time, it makes me want to come back to them when I do. I've been to a multiple of there stores and though they are pricier the employees who work their genuinely work there because there passionate about the company. It really makes me want to pay the premium to support their business.I went to purchase 2 pops from fye.com, order troubleshooting drained my bank account from about $400 to $19.69. I need food and to pay rent soon, these gifts weren't supposed to make me stave and sweat rent. I give fye zero stars out of one hundred thousand. Thanks fye, I hope your failing business can be solved by ripping off the general masses, definitely teaching people to be careful with my card number, don't need any scummy companies like fye getting their hands on your hard earned cash. Dying business model, you suck.From now on, I will SOLELY do business with F. Y. E. Online, and here's why. Almost four years ago, the chain had to close up two of its remaining locations in my hometown because they could not afford to continue their leases at the shopping malls at which they were located. This only left one location in a third mall. Up until then, my relationship with F. Y. E. Has been of love and hate. The selection was of cassettes, DVDs and CDs was virtually unbeatable, but at the same time their sales ads and pricing system were often misleading and frustrating. One of the features that was only available at the larger of the two closing locations was the download bar where you could make either a customized CD with downloaded mp3 tracks or place them on an mp3 player. I was happy when this download bar was now coming to their sole surviving location... Until early one Saturday Morning. I had a little time to kill before I had to go to work, so I got bought and ate some breakfast from Burger King at the Food Court while I waited for F. Y. E. To open. I entered the store, and headed straight for a download station when I could already feel something was not quite right. Out of the corner of my eye, I see he manager, some Kardashian Glow spray tan-having, fake Ugg-wearing, J-Woww from the Jersey Shore-looking brunette just pacing around the store eyeballing me like I was fixing to steal something. I paid it no mind because it was her prerogative, she might not have been racist, but she don't know me from Jack just the same. I finished my order and went to the counter. Now the cashier and the manager were both giving my the eye, but again, I couldn't have cared less because I had a purchase to complete. I present my mp3 player for them to load the songs onto, but suddenly there's a problem--neither the manager nor the cashier can't get it to fit any of their ports. I could excuse the cashier because again the download station was relatively new and it was possible she had not been fully trained on it yet, but I know for sure the manager was lying because I had used that very same player earlier that week for downloads at that very store. I half half-kidding cracked, "Let me back here, you don't know what he f**k you're doing." On this alone, I will admit culpability. I crossed the line, but I've casually cussed in there before they had no issue with it, so I wrongly assumed that it was okay to do. After all, we were all adults. No children were around yet. No big deal, right? YES, BIG DEAL! YES, REALLY REALLY BIG DEAL! The thin-skinned manager got so much butthurt, she asked me to leave because according to some unwritten store rule that she just made up on the spot, I am not allowed curse at a manager. She further informed me about her three years experience in the position and she knew exactly what she was doing--which is what enrages me the most about his incident because that means she was either incompetent or simply too lazy to do her job and connect my player properly. I intended to apologize, but her tone of voice went from morally upright proprietor to snooty ice queen. I turned around, took my mp3 player and left. I returned the following Monday and was able to download songs with THE VERY SAME PLAYER with no static at all. Again, I had every intention of apologizing to her, and resolved to do so when and if I had ever saw her again because I was just as out of line as she was, if anything more so. Unfortunately, what would happen two weeks later when I visited the store again would confirmed how far up the butt a rod can go--so far that I'm surprised she didn't cough up chucks of tungsten. I didn't see her first, she saw me. I was buying some batteries and browsing through some DVDs when she politely excused herself, but then asked me o leave again, repeating, "You cursed at me the last time you were in here, you do not curse out a manager!" In my mind, I was thinking, "Seriously? What I said two weeks ago stuck so far in her cr@w that she was not even going to at least give me a chance to apologize?" That goes to show me how unprofessional she was. Having worked in both retail and customer service for many years, I know chippy and crude a customer can be, and the hallmark of a true professional is the development of really thick skin. There are just some things that you have just got to let go. While she was well in her rights to ask me to leave again, not affording a chance to make amends or at least demanding I behave myself in the future was the a more mature way to handle things. A real manager would know that. That was the last straw for me. This woman had exposed herself as a b!@ch. I was tempted to curse her out again. Harsher. Instead, I calmly set down he merchandise I intended to buy, gave her a deuces (with he wrong two fingers) and turned to leave. I did stop and remark to her that it's not no wonder that yours is the only F. Y. E. Left in town with idiots like you in charge (not my exact words, mind you, but that was the gist, and no I did not swear at her again). From that day onward, going on four years now, I have not set foot in F. Y. E. Again. This woman may have forgotten me, or hopefully has been fired for being grossly incompetent with another customer or a multitude of customers, but it does not matter. I cannot give my patronage to a store whom puts in charge someone whom cannot do the simplest of tasks. Again, I wen back two days after the incident and was able to complete my transaction without issue, so SHE was the one with the problem. I was so disgusted by this shrew's atrocious behavior that I even threw out my club discount card. I may do business with fye.com, BUT NEVER AGAIN IN A BRICK-AND-MORTAR STORE.Good store, they have a lot of things and a good selection of albums. They also have great customer serviceI signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn't even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with fye customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don't sign up!I ordered item # ID: fye. **************984. Gremlins Collection which consists of Gremlins and Gremlins 2: The New Batch on Blu-Ray PLUS 2 FUNKO Vinyl Figures of the characters Gizmo and Stripe for $38.99 minus 20% or $31.19. What I received was Gremlins 2-Film Collection which consists of 2 Blu-rays ONLY. I received NO GIZMO or STRIPE Vinyl Figures as pictured on the item page and advertised and that I ordered and paid for. I ordered this item specifically for the Funko Vinyl Figures. I already have Gremlins and Gremlins 2 on Blu-ray and would not have ordered them again except for the Vinyl Figures. Don't your pickers check their orders before they pick an item or are they that careless and incompetent? The item clearly shows Vinyl Figures of Gizmo and Stripe! The item page now shows that the price has decreased to $29.24 but This item is currently not available. Great. It was available when I placed my order and paid for it. Now I have to return the incorrect item for a refund rather than for the item I ordered due to your employee's laziness, incompetence and carelessness. Thank you for sending me the incorrect item and taking 5 days for me to receive it only to return it and not be able to receive the correct item that I ordered and paid for. Unbelievable is the level of disappointment and dissatisfaction I have experienced dealing with your company. If the item was no longer available, you should not have advertised it as such with the vinyl figures as pictured on the item page and sent me the incorrect item. Please email a Return Merchandise Authorization Number (RMA#) so that I can return this incorrect item to you for a full refund including shipping and tax. I will never do business with your company ever again and will tell all of my friends and family to never do business with your company either. I will also recount my miserable experience with your company on social media such as Twitter, Facebook and my blog to alert everyone to never do business with your company either. You employ incompetent, lazy, careless people to fulfill orders incorrectly and don't deserve to be in business. Also email me a prepaid return label to return this incorrect item to you at YOUR expense as I should not have to pay return postage to return this incorrect item since I already paid shipping to receiveI tried to purchase a movie but it wouldn't go through I went back on the site an it said no order was placed an no payment method saved. So how did I not order anything but u charged me 6 times. I better get all my money back or u will be wanting to lawyer up.