I like this site, they have cute (although somewhat overpriced) clothes. I've never had a problem with shipping. Shipping was pretty fast every time I've ordered (3 days). Keep in mind that I live in the states. I haven't had problems with the products either. It's pretty much as pictured. The quality isn't the best in the world, but it isn't bad. However, I haven't had to return anything so I don't know how the return process is.